Privacy Policy - Trustower

1. Introduction

Trustower, operated by Trostower LLC (EIN: 61-2331400) ("we," "us," "our"), values your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information. Our Data Protection Officer is available at: legal@trustower.com

2. Data We Collect

We collect data necessary to provide escrow services:

Account Information: Name, email, phone number, address
KYC Data: Government ID, verification documents for compliance
Payment Data: Bank account or payment method information
Transaction Data: Transaction amounts, dates, descriptions, counterparty info
Communication: Messages, support inquiries, dispute documentation
Technical Data: IP address, device info, cookies, log data

3. How We Use Your Data

Provide and improve escrow services
Verify user identity (KYC/AML compliance)
Process payments and transactions
Prevent fraud and illegal activity
Resolve disputes and provide support
Communicate about accounts and transactions
Comply with legal obligations
Analytics and service improvement

4. KYC Data Handling

KYC (Know Your Customer) information is used solely for:

Identity verification
Compliance with anti-money laundering laws
Fraud prevention
Dispute resolution

KYC data is not used for marketing, shared with third parties (except as required by law), or sold.

5. Payment Data Security

Payment information is handled with strict security:

Processed through PCI-compliant payment processors
Encrypted during transmission and storage
Full card numbers are not stored by Trustower
Only tokenized data is used for recurring transactions

6. Cookies and Tracking

We use cookies for:

Session management and authentication
Security and fraud prevention
Functionality and user preferences
Analytics (with user consent)

You can opt out of non-essential cookies through your browser settings.

7. Data Sharing

We share data only when necessary:

Payment Partners: To process payments securely
Legal Authorities: When required by law or court order
Fraud Prevention: With fraud detection services
Transaction Parties: Necessary info only (name, not full details)

We do not sell personal data to third parties for marketing purposes.

8. Data Retention

We retain data for:

Account information: Duration of account + 5 years for compliance
Transaction data: 7 years for legal and tax purposes
KYC documents: 5 years for regulatory compliance
Support/dispute records: 5 years for dispute reference

After retention periods, data is securely deleted unless legally required to retain.

9. Your Privacy Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Correct inaccurate information
Deletion: Request deletion (where not legally required to retain)
Portability: Receive data in portable format
Opt-Out: Decline marketing communications

To exercise rights, contact legal@trustower.com.

10. GDPR and CCPA Compliance

Trustower complies with GDPR (EU) and CCPA (California) privacy regulations. Users in these jurisdictions have additional rights regarding data privacy and can request detailed information about our processing activities.

11. Data Security

We protect data with:

Encryption (SSL/TLS for transmission, AES for storage)
Secure access controls and authentication
Regular security audits and testing
Employee training on data protection
Incident response procedures

12. Third-Party Links

Our site may contain links to third-party services. We are not responsible for their privacy practices. Review their policies before sharing information.

13. Children's Privacy

Trustower is not intended for users under 18 years old. We do not knowingly collect data from minors. If we become aware of such collection, we will promptly delete it.

14. Policy Changes

We may update this policy. Material changes will be communicated to users. Continued use constitutes acceptance of updated terms.

15. Contact

Privacy questions or concerns: legal@trustower.com